Refund policy

30 Days Money Back Guarantee

All customers can request a refund within 30 days of purchase for any reason. To request a refund, please contact us via our support portal or email. Refund requests submitted after 30 days are not accepted.

To process a refund, the customer must remove all copies of the software from their stores, servers, computers, and email, and confirm such removal. After receiving the request, we will process the refund within 2 business days.

Are Support & Updates Fees refundable?

Subscription renewals. Your subscription renews once a year at the then-current product price, and we send a reminder email before each renewal charge. Any renewal charge, automatic or one you start yourself in My Products, can be refunded in full within 30 days as long as no release was downloaded and Composer was not used after the charge. Once you have pulled a release on the renewed plan, the renewal is final. Canceling stops future renewals; your paid year stays active until it ends.

Priority Care charges, the first one or a renewal, can be refunded in full within 30 days as long as no support request was made for that product after the charge; if we miss Priority Care's 1-hour first response, you can request a refund of the current term within 30 days of the miss.

The 30 Days Money Back Guarantee above applies to first-time purchases.